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Right of withdrawal

Refunds can be claimed by withdrawing from the contract

When concluding a purchase contract by means of distance communication, the buyer has the right to withdraw from the purchase contract without giving a reason within 14 days of receipt of the goods, when the buyer must deliver the act to the seller. . The buyer may exercise this right to withdraw from the contract by either delivering the goods in person to the seller's store together with a statement of intent to withdraw from the contract, or at his own expense sends the goods to the seller at his address through one of the carriers together with a written statement of intent to withdraw from the contract. . Upon withdrawal from the purchase contract by the buyer consumer within 14 days in the sense of § 53 par. 7 of the Commercial Code. z. the buyer has the right to withdraw without any penalty, this does not affect the seller's right to reimbursement of costs associated with the return of goods.


When exercising the right to withdraw from the contract, the goods must be returned undamaged, if possible in the original packaging without signs of use, including all accessories. If you meet all the above conditions for the return of goods, money for the goods will be sent by transfer to your account, no later than 30 days after withdrawal from the contract. The buyer is not entitled to reimbursement of costs paid to the seller in connection with the delivery of goods by the carrier back.

Refunds can be claimed if the following conditions are met:

  • The right to a refund is valid within 14 days of delivery of the goods.
  • The goods must not be damaged
  • The goods must be packed in the original packaging


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